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Frequently Asked Questions (FAQs)

Member Menu
  ·  How to become a member of Itrademarket?
  ·  What is the purpose of Logout?
  ·  How to modify my member information at Itrademarket?
  ·  Why can't I log in to Itrademarket?
  ·  What if I forgot my password?
  ·  Why was my Email Address not accepting during the registration process?
  ·  How do I login?
  ·  Can I change my User Name?
  ·  What can I do if I've forgotten my User Name?
  ·  Why was my Password not accepted during the registration process?
  ·  How do I get my cookies to work?
  ·  Why was my User Name not accepted during the registration process?
  ·  Why was my Company Name not accepting during the registration process?
  ·  How to change my password?

How to become a member of Itrademarket?
To register a member of Itrademarket, please:
  1. Go to Join Now.
  2. Choose either kind of memberships and fill out the form.
  3. Follow the instructions and you will be informed by a confirmation page.
  4. Please make sure that all the columns marked with "*" are requested to fill out.

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What is the purpose of Logout?
It is for security reason. Please log out before your close the browser to protect the confidentiality of your user name and password if you use a shared or public computer.

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How to modify my member information at Itrademarket?
To modify your member information, please:
  1. Login and then go to Member Menu
  2. .
  3. Click "Update User Info" link from the toolbar under Account Menu.
  4. Update your information, and click "Confirm".

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Why can't I log in to Itrademarket?
If you can't login, it might be because of one of the following reasons:
  1. If you see the error message, "User Name or Password does not exist", try logging in again.
    Please make sure you've entered the correct User Name and Password.
    Also, your password is case sensitive, so make sure your "Caps Lock" key is set correctly.
  2. If you see the error message, "If you see this message immediately after logging in, you should check....", you might need to reset your Internet browser settings. Click here for more info on resetting your browser.
  3. Unknown server errors, and Internet traffic problems might also affect signing in. Wait a few minutes, and try again later.

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What if I forgot my password?
  1. Simply click on the Forgot Password link from the Member Login Page.
  2. Enter your User Name AND your registered e-mail address.
  3. Click Send to complete the process.

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Why was my Email Address not accepting during the registration process?
There are a few possible reasons:
  1. Your Email Address failed in containing correct Email Address format, like someone@somehost.com, etc. If you don't have one, please register at Email Address provider, such as Yahoo! Mail, Hotmail, etc.
  2. Your Email Address host does not a valid host.

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How do I login?
Click Member Login in the top navigation bar to enter your User Name and password.

You will always need to login to access secure parts of the site. But, if you enable the cookies in your computer, the site can "remember" your user name and password and allow you access to public pages without having to log in every time you visit.

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Can I change my User Name?
Yes, you can. To change your User Name, please:
  1. Login and then go to Member Menu.
  2. Click "Update User Info" link from the toolbar under Account Menu.
  3. Update your information, and click "Confirm".

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What can I do if I've forgotten my User Name?
  1. Please ask to us by providing with your company detail for verification purpose; or
  2. Register a new User Name.

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Why was my Password not accepted during the registration process?
There are a few possible reasons:
  1. Your password failed in containing 4-20 characters (choose from A-Z, a-z, 0-9, underscore, no spaces).
  2. Your "Password" and "Re-enter Password" does not equal.

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How do I get my cookies to work?
You will need to configure your browser to accept cookies. Check out these details about how to turn your cookies on.

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Why was my User Name not accepted during the registration process?
There are a few possible reasons:
  1. The User Name has already been taken.
  2. The User Name you chose failed in containing 4-20 characters (choose from A-Z, a-z, 0-9, underscore, no spaces).

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Why was my Company Name not accepting during the registration process?
There are a few possible reasons:
  1. The Company Name has already been taken.
  2. The Company Name you chose failed in containing 4-20 characters (choose from A-Z, a-z, 0-9, underscore, no spaces).

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How to change my password?
To change your password, please:
  1. Login and then go to Member Menu.
  2. Click "Change Password" link from the toolbar under Account Menu.
  3. Follow the detailed instructions.
  4. To confirm that your change was successful, try logging in again.

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